On 6/21/11 5:54 PM, "Michiel Beijen" <[email protected]> wrote:
>Hi Nico, > >You should probably NOT use the CustomerUserGroups feature, but might >want to use an ACL to restrict the available queues in the customer >frontend instead. > >ref: http://wiki.otrs.org/index.php?title=Queues_in_Customer_Front_End > >Regards, > >Mike Thanks, Mike. I'll look into that. Sounds promising. Nico From: Gerald Young <[email protected]> Reply-To: "User questions and discussions about OTRS." <[email protected]> Date: Tue, 21 Jun 2011 11:56:40 -0400 To: "User questions and discussions about OTRS." <[email protected]> Subject: Re: [otrs] Automatic Customer Group assignment Is this you as well? http://forums.otrs.org/viewtopic.php?f=61&t=10170 Nope, that is someone else. Nico > >On Tue, Jun 21, 2011 at 17:47, Frobenius Nico ><[email protected]> wrote: >> Dear List, >> >> I am working on our customer interface right now and have the following >>problem: >> >> When customers create a ticket I want them to be able to place the >>ticket in just 2 queues but be able to see all their tickets in all >>other queues as well. >> I've managed to do this by enabling customer groups and giving them >>rw-access to just these two groups to which the queues are assigned to >>and ro-access to all other groups. >> >> Problem: >> >> I can't find an easy way to have this group assignment done >>automatically. With the customer-group-relation in the admin-section I >>can only affect the first 200 of my >50.000 users. And there is no way >>to do this automatically. Testing had been done with just a few users. >> I can assign default groups in sysconfig but no rw/ro restrictions >>possible there customers could create new tickets in any queue they >>belong to. >> >> What would be an easy way? Writing a script executed via cron? I could >>not find any default settings anywhere. >> Or could I create a generic agent job using custom module? >> >> >> Any hint appreciated.. >> >> Thanks, >> Nico >> >> >> -- >> Department of Biosystems >> ETH Zürich / Swiss Federal Institute of Technology >> >> Nico Frobenius >> IT System Technik >> Mattenstrasse 26 >> 4058 Basel, Switzerland >> >> phone: +41 61 387 31 85 >> email: [email protected] >> web: http://www.bsse.ethz.ch/ >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >--------------------------------------------------------------------- >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
