We are getting this SPAM because someone set his OTRS to process mails in the account he receives this mailing list on. And now it opens a ticket for each and every mail in this account and sends an auto-reply.
Since the last one was from October 2010, I expect that there are a couple of thousand to come, unless someone finally blocks that account. Am 02.07.2011 um 12:28 schrieb Anant Jain <[email protected]>: > Why are we getting this spam? Or is this normal? > > AJ > -- > Sent from my BlackBerry on Airtel > > From: KIRAN IT [mailto:[email protected]] > Sent: Saturday, July 02, 2011 03:14 PM > To: [email protected] <[email protected]> > Subject: [otrs] [Ticket #976] convert email to ticket > > On Jul 02, 2011 @ 03:11 pm, [email protected] wrote: > Thanks Leonardo, > > > > Julio Cesar Angulo Quiroz > > Telf.: 997066155 > > > > De: [email protected] [mailto:[email protected]] En nombre de > Leonardo Certuche > Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. > Para: User questions and discussions about OTRS. > Asunto: Re: [otrs] convert email to ticket > > > > Hello, > > > > That's a default OTRS feature, you can read more at > http://doc.otrs.org/2.4/en/html/x1352.html > > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > > > Ticket History > On Jul 02, 2011 @ 03:10 pm, [email protected] wrote: > Hello, > > That's a default OTRS feature, you can read more at > http://doc.otrs.org/2.4/en/html/x1352.html > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > On Jul 02, 2011 @ 03:05 pm, [email protected] wrote: > Hi team, I wonder if they know a practical manual on how to convert > email into ticket and put in a queue, use the administrator email > account, but the mails are not converted to tickets, they could send me > some link that can guide me, thank you very much . > > > > Julio Cesar Angulo Quiroz > > Telf.: 997066155 > > This is an automated response. Your issue has been noted. We'll be in touch > soon. > > Please reply to this email or visit the URL below with any additional details. > > http://itsupport:1111/portal/view-help-request/976 > > > The information contained in this communication is intended solely for the > use of the individual or entity to whom it is addressed and others authorized > to receive it. It may contain confidential or legally privileged information. > If you are not the intended recipient you are hereby notified that any > disclosure, copying, distribution or taking any action in reliance on the > contents of this information is strictly prohibited and may be unlawful. If > you have received this communication in error, please notify us immediately > by responding to this email and then delete it from your system. The firm is > neither liable for the proper and complete transmission of the information > contained in this communication nor for any delay in its receipt. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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