What I did was tell my lan DNS to point to the same domain name as external.
On Tue, Jul 5, 2011 at 6:38 AM, Lars Jørgensen <[email protected]> wrote: > Hi, > > We have and internal OTRS site that most of our customers access. The > links to access their tickets only works on our corporate network. > > A few customers are external to our network. The auto replies going to > them also says that they can "click this link to see you ticket". Except, > they can't. > > Is there an easy way to have multiple auto-replies on a queue and select > the correct based on e.g. email domain in the customer's ticket? > > I was thinking of letting postmaster sort the external mails to a > different queue with a different auto-reply. That would work, but would give > us two queues. > > > -- > Lars > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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