I can't do that, since this installation does not offer external access. But it allows external customers to send mail to it. That is why we don't want to include otrs links in replies to these customers.
-- Lars Den 05/07/2011 kl. 14.12 skrev "Gerald Young" <[email protected]<mailto:[email protected]>>: What I did was tell my lan DNS to point to the same domain name as external. On Tue, Jul 5, 2011 at 6:38 AM, Lars Jørgensen <<mailto:[email protected]>[email protected]<mailto:[email protected]>> wrote: Hi, We have and internal OTRS site that most of our customers access. The links to access their tickets only works on our corporate network. A few customers are external to our network. The auto replies going to them also says that they can "click this link to see you ticket". Except, they can't. Is there an easy way to have multiple auto-replies on a queue and select the correct based on e.g. email domain in the customer's ticket? I was thinking of letting postmaster sort the external mails to a different queue with a different auto-reply. That would work, but would give us two queues. -- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: <http://otrs.org/> http://otrs.org/ Archive: <http://lists.otrs.org/pipermail/otrs> http://lists.otrs.org/pipermail/otrs To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: <http://otrs.org/> http://otrs.org/ Archive: <http://lists.otrs.org/pipermail/otrs> http://lists.otrs.org/pipermail/otrs To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> http://lists.otrs.org/cgi-bin/listinfo/otrs
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