Hi Shawn, On 05.07.2011, at 15:52, Gadow, Shawn wrote:
> I would like to if it is possible (it was with my last ticket system) to pull > the machine name from which the ticket was created into the ticket when it is > created (in a separate field if possible)… It depends on how you use the OTRS customer interface. if you use the “plain” OTRS customer interface this is not possible. If you use the customer interface as an integrated interface it might be possible by providing these details using POST or GET values. > If it is not possible to add the machine name to the ticket automatically > then is it possible to add a required field directly between the SLA and > Subject fields that could feed into the ticket when it is created? I know you > can add fields to the bottom of the form as I have done that but I would > rather have a required field in the location stated above rather than down > under the text field You could change the HTML to “move” the specific FreeTextField to the place where you want it. but keep in mind that this will remove the upgrade option or at least makes the upgrade more complex. A second drawback is that you either need to live with all FreeTextFields at this place or you will have to define the place for every single FreeTextField. Where is the issue actually with having the field below the text field? > I did some searching and couldn’t find anything on this You might want to vote for this ideas: "Reorder FreeText Fields" https://otrsteam.ideascale.com/a/dtd/Reorder-FreeText-Fields/136650-10369 "Drag&Drop for Agent front end" https://otrsteam.ideascale.com/a/dtd/Drag-Drop-for-Agent-front-end/84012-10369 We are working hard to put all new promising ideas into IdeaScale. Help us by writing your ideas by yourself. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
