That for the customer side? Or is CustomerTicketMessage for the customer side?

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Nils 
Leideck
Sent: Tuesday, July 05, 2011 1:48 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Pull Machine Name into ticket

Hi Shawn,

On 05.07.2011, at 17:18, Gadow, Shawn wrote:

> Which html file contains the ticket submit form?

It's AgentTicketPhone.dtl

But I strongly recommend to follow the documentation at 
http://doc.otrs.org/3.0/en/html/themes.html

Cheers, Nils

-- 
Nils Leideck
http://webint.cryptonode.de / a Fractal project

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