Dear Leonardo, On 07.07.2011, at 22:36, Leonardo Certuche wrote:
> Trying to understand why, we found several cache files at > /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes > were reflected. Is this deletion wrong? How can we purge cache without having > to go to ssh and delete file If you do not use the API but change data on database level directly, the caches are of course not updated. A solution for you might be the perl script $OTRS_HOME/bin/DeleteCache.pl which could be executed after DB changes. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
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