El-Sergani, Could you explain how to use the notification feature? As far as I could check the (valued) procedure informed by Rory Clerkin works only if the customer is registered as customer on OTRS. I wish I have a way to send email to "ad-hoc" customers. Best Regards, Roger.
2011/7/7 Muhammad El-Sergani <[email protected]> > U can use even notifications as well. > I'm not on the system at the moment, but I could fetch you the way for > sure. > > On Thursday, July 7, 2011, Rogerio F Cunha <[email protected]> > wrote: > > It works :) > > Thanks a lot! > > Roger. > > > > 2011/7/7 Rory <[email protected]> > > > > > > When you have a ticket open you can reply by email by clicking the drop > down list with "reply" in it. > > Select the "Empty Answer" option and write your email. > > Click "Submit" to send. > > > > In the Admin section you can create Responses with the content of an > email you might send regularly. > > You can then add a particular Response to one or many queues. > > When you click on the Reply drop down list in the ticket the new Response > you have added will be available. > > Note: the ticket must be in the queue with the Response added for the > Response to show in the drop down list. > > > > Kind regards, > > Rory Clerkin > > > > On 7 July 2011 16:30, Rogerio F Cunha <[email protected]> wrote: > > Dear Sirs, > > > > It is possible to automatically send an email to the customer with the > contents of a note added to the ticket? This possibility would serve to ask > a customer more information about the opened ticket, without the need to > contact him by phone. > > > > Roger. > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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