Hello Rogerio, Let me check and get back to you, maybe I'm just wrong :-) I setup the system sometime ago and quite frankly never needed auto responses and such.. so I didn't really dig deep into the whole thing.
On Friday, July 8, 2011, Rogerio F Cunha <[email protected]> wrote: > El-Sergani, > > Could you explain how to use the notification feature? > As far as I could check the (valued) procedure informed by Rory Clerkin works > only if the customer is registered as customer on OTRS. > I wish I have a way to send email to "ad-hoc" customers. > Best Regards, > Roger. > > 2011/7/7 Muhammad El-Sergani <[email protected]> > > > U can use even notifications as well. > I'm not on the system at the moment, but I could fetch you the way for sure. > > On Thursday, July 7, 2011, Rogerio F Cunha <[email protected]> wrote: >> It works :) >> Thanks a lot! >> Roger. >> >> 2011/7/7 Rory <[email protected]> >> >> >> When you have a ticket open you can reply by email by clicking the drop down >> list with "reply" in it. >> Select the "Empty Answer" option and write your email. >> Click "Submit" to send. >> >> In the Admin section you can create Responses with the content of an email >> you might send regularly. >> You can then add a particular Response to one or many queues. >> When you click on the Reply drop down list in the ticket the new Response >> you have added will be available. >> Note: the ticket must be in the queue with the Response added for the >> Response to show in the drop down list. >> >> Kind regards, >> Rory Clerkin >> >> On 7 July 2011 16:30, Rogerio F Cunha <[email protected]> wrote: >> Dear Sirs, >> >> It is possible to automatically send an email to the customer with the >> contents of a note added to the ticket? This possibility would serve to ask >> a customer more information about the opened ticket, without the need to >> contact him by phone. >> >> Roger. >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
