Hi, We are using OTRS (about to switch to 3.0) and we are wondering if OTRS is already able to fit those needs:
- Have a response time associated to a priority - Have a "target date" assigned manually by an agent for solution for a ticket With this info, would it be possible to have a report for: - Tickets that do not meet the response time - Tickets that do not meet the solution target date Thanks, Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
