Yes, absolutely.
On Thu, Jul 28, 2011 at 20:47, Ugo Bellavance <[email protected]> wrote: > Le 2011-07-28 12:15, Ugo Bellavance a écrit : >> >> Le 2011-07-28 10:55, Michiel Beijen a écrit : > >>>> - Have a "target date" assigned manually by an agent for solution for >>>> a ticket >>> >>> You could use a free time field for that. > > Could we build a response template that would include this, using > "<OTRS_TICKET_TicketFreeTime1>"? > > Thanks, > > Ugo > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
