Hello, I believe AgentTicketZoom will only show you fields with values. If you haven't set the freefield to a value, nothing will be shown. Another thing to do is make sure /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is actually letting you see the freefield.
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 8 August 2011 14:36, Ugo Bellavance <[email protected]> wrote: > Hi, > > I would like to use TicketFreeTime fields for my tickets, so here is what I > did: > > - Created the field in Core::TicketFreeTime > - Enabled its display in agent interface in: Ticket::Frontend::** > AgentTicketFreeText###**TicketFreeText > - Enabled its display in customer interface in : > Ticket::Frontend::**CustomerTicketZoom###**AttributesView > > I can see the field in the agent interface, but I can't see it in the > customer interface when I zoom on a ticket. Is it a caching issue? Where is > this field supposed to be? > > Also, is it possible to have this field displayed in the summary view of > the customer interface? > > Thanks, > > Ugo > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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