If it opens, it's usually because a followup exists on the ticket. On Tue, Aug 9, 2011 at 7:46 AM, Muhammad El-Sergani <[email protected]>wrote:
> Hello Robert, > > I don't know your conf, but I used to have this problem. I believe it was > caused by tickets being locked after any action done. > Can you confirm if this is the case? > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth > <[email protected]>wrote: > >> Im trying to figure out why some tickets stay closed and yet others re >> open >> themselves. >> Any troubleshooting ideas ? >> >> I set the ticket to closed-successful and a little while later its >> reopened >> all by itself. >> I know I misconfigured something, but I cant find the error. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
