Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,

     What is the recommended procedure in the case where two persons open
a ticket that describe exactly the same problem?

     In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.

I link them. In addition to that you should figure out if the
Master-Slave package fits to your needs.

When you close a linked ticket, does it close the other tickets linked to this one?

What is the difference between link and merge, is it documented somewhere?

Thanks,

Ugo

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