On 8/10/11 8:48 PM, Ugo Bellavance wrote: > Le 2011-08-10 14:44, Roy Kaldung a écrit : >> On 8/10/11 8:35 PM, Ugo Bellavance wrote: >>> Le 2011-08-10 14:24, Roy Kaldung a écrit : >>>> On 8/10/11 8:17 PM, Ugo Bellavance wrote: >>>>> Hi, >>>>> >>>>> What is the recommended procedure in the case where two persons >>>>> open >>>>> a ticket that describe exactly the same problem? >>>>> >>>>> In 2.3, we used to use merge, but when closing one ticket, the >>>>> other >>>>> would need to be closed manually. >>>> >>>> I link them. In addition to that you should figure out if the >>>> Master-Slave package fits to your needs. >>> >>> When you close a linked ticket, does it close the other tickets linked >>> to this one? >>> >>> What is the difference between link and merge, is it documented >>> somewhere? >> >> I merge tickets from the same customer on the same topic. > > That would be my case. Do you have to close all merged tickets > individually?
I assume you with all merged tickets you talk about the slaves: in that case no. Roy -- Roy Kaldung e-mail: [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
