you could use generic agent to unlock the ticket if assigned to root, check every 10 minutes.
On Wed, Aug 10, 2011 at 6:46 AM, Lars Jørgensen <[email protected]> wrote: > Hi Renée**** > > ** ** > > Yeah, that was what I proposed in my initial post. I was just wondering if > there was a more elegant OTRS way to do it.**** > > ** ** > > ** ** > > Lars**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Renée Bäcker > *Sent:* Wednesday, August 10, 2011 11:55 AM > *To:* [email protected] > > *Subject:* Re: [otrs] "owner" of unlocked tickets**** > > ** ** > > Hi Lars, > > > maybe you should write a module that handles the TicketOwnerUpdate event... > That module can unlock the ticket whenever it is assigned to User 1 > (root@localhost) > > - Renée > > On 10.08.2011 10:26, Lars Jørgensen wrote: **** > > Hi Gerald,**** > > **** > > Just tried, and the ticket was locked to root.**** > > **** > > **** > > Lars**** > > ** ** > > > > > **** > > -- **** > > Perl-Magazin: http://perl-magazin.de**** > > Perl-Nachrichten: http://perl-nachrichten.de**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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