Thanks for the reply. I get a 2 notifications for each queue I have selected in my preferences, one for myself, one addressed to OTRS. My suspicion is that there is someplace that I configued some time ago that sends a message to the OTRS admin. That's what I need to disable.
----- Original Message ----- From: "Gerald Young" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Sent: Wednesday, August 31, 2011 7:49:20 PM Subject: Re: [otrs] Duplicate notifications Notification (Event) in conjunction with individual preferences Yes? On Wed, Aug 31, 2011 at 5:09 PM, Jefferson Davis < [email protected] > wrote: Trying to chase down why I'm getting duplicate notifications. One says "Hi OTRS", the other "Hi <agent name>" Seems to me this is a setting somewhere regarding sending notifications to the administrator. Will probably smack myself once someone reminds me where this is... Thanks -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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