my email addr was in two agent records with some queue selection overlap. thanks for pointing me in the right direction!!!
----- Original Message ----- From: Gerald Young <[email protected]> To: User questions and discussions about OTRS. <[email protected]> Sent: Thu, 01 Sep 2011 12:16:31 -0700 (PDT) Subject: Re: [otrs] Duplicate notifications Be sure "Yes" is not chosen for the OTRS admin notification preferences, and/or the OTRS admin doesn't have anything in its "My Queues". On Thu, Sep 1, 2011 at 2:13 PM, Jefferson Davis <[email protected]>wrote: > Thanks for the reply. I get a 2 notifications for each queue I have > selected in my preferences, one for myself, one addressed to OTRS. My > suspicion is that there is someplace that I configued some time ago that > sends a message to the OTRS admin. That's what I need to disable. > > > > ------------------------------ > *From: *"Gerald Young" <[email protected]> > *To: *"User questions and discussions about OTRS." <[email protected]> > *Sent: *Wednesday, August 31, 2011 7:49:20 PM > *Subject: *Re: [otrs] Duplicate notifications > > > Notification (Event) in conjunction with individual preferences Yes? > > On Wed, Aug 31, 2011 at 5:09 PM, Jefferson Davis < > [email protected]> wrote: > >> Trying to chase down why I'm getting duplicate notifications. >> >> One says "Hi OTRS", the other "Hi <agent name>" >> >> Seems to me this is a setting somewhere regarding sending notifications to >> the administrator. Will probably smack myself once someone reminds me where >> this is... >> >> Thanks >> >> -- >> >> >> Jefferson K Davis >> Technology and Information Systems Manager >> Standard School District >> 1200 North Chester Ave >> Bakersfield, CA 93308 >> 661.392.2110 ext 120 (office) >> 661.392.0681 (fax) >> http://district.standard.k12.ca.us >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
