I decided just to uninstall 2.4 and will install 3.x. Seems a lot easier :)
Thank you, Garabed Yegavian -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, September 14, 2011 5:00 AM To: [email protected] Subject: otrs Digest, Vol 36, Issue 19 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Define "My Queue" for Agent Preferences from SysConfig (Jonathan Scheidell) 2. Upgrading from 2.4 to 3.0.10 (Garabed Yegavian) ---------------------------------------------------------------------- Message: 1 Date: Tue, 13 Sep 2011 16:38:29 +0000 From: Jonathan Scheidell <[email protected]> Subject: [otrs] Define "My Queue" for Agent Preferences from SysConfig To: "'[email protected]'" <[email protected]> Message-ID: <0FD41BF2A42F5E4E90A29015217426B906A7E2A8@USBCTDC001> Content-Type: text/plain; charset="us-ascii" Afternoon, I just started with OTRS and I'm very impressed with its flexibility. I'm looking to define the agent preferences globally to include a default "My Queue" selection. It looks like this can be defined from the admin section using the PreferencesGroups###CustomQueue, but I'm unsure of the syntax to use for the Key name and a cursory search of the forums and historic mailing list did not turn up my answer either. Thanks in advance, -- Jon Scheidell ______________________________________________________________________ This email has been scanned and certified safe by SpammerTrap(r). For Information please see http://www.spammertrap.com/ ______________________________________________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110913/45e2a884/attachment-0001.html> ------------------------------ Message: 2 Date: Tue, 13 Sep 2011 10:06:13 -0700 From: Garabed Yegavian <[email protected]> Subject: [otrs] Upgrading from 2.4 to 3.0.10 To: "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" I am attempting to upgrade OTRS using the instruction from http://doc.otrs.org/3.0/en/html/upgrading.html . I am unclear as to what to do on a few of the steps as well as getting errors. It says to look for the files in opt/otrs, however the 3.0.10 version files are in /opt/otrs-3.0.10, so I have to traverse that directory to run any of the commands. Step 6 Themes Step 7 SetPermissions.pl, Not sure how to apply this Step 8 MySQL: shell> cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs, I get a password prompt which I understand but it also says no file or directory found? Step 9 shell> scripts/DBUpdate-to-3.0.pl, No File or directory Found Step 10 MySQL: shell> cat scripts/DBUpdate-to-3.0-post.mysql.sql | mysql -p -f -u root otrs, same result as step 8 Step 11 shell> bin/otrs.RebuildConfig.pl shell> bin/otrs.DeleteCache.pl , never seems to do anything Not sure what I am doing incorrectly Thank you, Garabed Yegavian -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110913/9143dd66/attachment-0001.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 36, Issue 19 ************************************ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
