Does anybody know the proper ACL syntax to be able to completely
enable/disable TicketFreeText based on Queues? I've tried different
ways and their not achieving what I need. Here's what I'm trying to
achieve:
I have two customers that must supply different additional info with new
tickets, with the only common additional info being contact phone number.
The examples provided in the OTRS FAQ only change what options are
available in the TicketFreeKey drop-down. So, for instance, the
following ACL would simply remove "Other" from the TicketFreeKey2
selection, but would not remove TicketFreeKey2 entirely, and commenting
out TicketFreeText2 => ['Other'] and specifying only TicketFreeKey2 =>
['Choices'] has no effect:
$Self->{TicketAcl}->{'ACL-Name-Test'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['ABCCompany'],
},
Frontend => {
Action => ['CustomerTicketMessage'],
},
},
# return possible options (black list)
PossibleNot => {
Ticket => {
TicketFreeKey2 => ['Choices'],
TicketFreeText2 => ['Other'],
},
},
};
The other alternative I tried, which also does not work, is the
following ACL. That "$Self->" entry under "Possible" acts globally and
does not obey the matching criteria and executes regardless of any ACL
criteria:
$Self->{TicketAcl}->{'ACL-Name-Test'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['ABCCompany'],
},
Frontend => {
Action => ['CustomerTicketMessage'],
},
},
# return possible options (white list)
Possible => {
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} = {
'1' => '1',
'10' => '0',
'11' => '0',
'12' => '0',
'13' => '0',
'14' => '0',
'15' => '0',
'16' => '0',
'2' => 0,
'3' => '0',
'4' => '0',
'5' => '0',
'6' => '0',
'7' => '0',
'8' => '0',
'9' => '0',
},
},
};
Someone on the Forums posted an example for hiding TicketFreeText using
CSS; however, that is limited, as I need it to operate on queues;
therefore I need an ACL I can place in Kernel/Config.pm.
Any pointers would be greatly appreciated.
Thanks
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