Hi,
I'd like to implement new states to help the customer and agents know
who we're waiting after. I thought of adding two states: "Waiting for
agent" and "Waiting for customer". Then, I'd set the
Ticket::Frontend::CustomerTicketMessage###StateDefault to "Waiting for
agent" and Ticket::Frontend::AgentTicketCompose###StateDefault to
"Waiting for customer".
Does it make sense?
Have I forgotten something?
Thanks,
Ugo
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