Hi Thomas, When the tickets are created by e-mail OTRS allow everyone mails and create a tickets, don't validate if the customer exists on customers Admin or not.
The only way to edit the preferences is to add the customer information on Admin>>Customer Users. 2011/11/2 Thomas Bouffon <[email protected]> > Hi, > I am new to OTRS, and after a lot of googling, I cannot find why what I'm > trying to do does not work. > > I have set up ticket creation through email via pop3. That works fine. But > the customer created via this process does not apper in the main customers > list, so I cannot edit its information. > > What am I doing wrong ? > > Thanks, > Thomas > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > the
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