Hello, What a wide question! Could you please read http://doc.otrs.org/itsm/2.0/en/html/ch08.html and after that let us know if you have any doubts?
Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 10 November 2011 08:15, Wagner <wagner...@gmail.com> wrote: > Hello, > > could anyone explain me, how does otrs works with Change Management? > > thanks > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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