Have you read through... http://doc.otrs.org/3.0/en/html/adminarea.html ?
You need to configure OTRS to pull from a mail account or pipe mail into OTRS, then setup an Email Address within OTRS, setup a filter to direct the incoming email to the "raw" queue and assign auto responses to the "raw" queue. Steve On 9 December 2011 08:36, Nikhil Joshi <[email protected]>wrote: > ** ** > > ** ** > > Hello,**** > > I’m configuring the OTRS but I have following issue:**** > > ** ** > > ** ** > > 1.Automatic ticket should be created in the raw queue when new mail is > send to the OTRS admin.**** > > 2.Automatic Email response should be sent who send the email.**** > > ** ** > > ** ** > > Kindly help me**** > > ** ** > > Regards**** > > Nikhil Joshi**** > > Webdynpro Consultant**** > > ArchitectSAP Solutions | www.ArchitectSAP.com<http://www.architectsap.com/> | > 9960979700**** > > Pune**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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