Hi Aleksey, Yes, in your case your web browser can't load the javascript and css files from /otrs-web/ on your web server. -- Mike
On Tue, Dec 13, 2011 at 18:24, Aleksey Tsalolikhin <[email protected]> wrote: > Dear Michiel, > > My user was on Firefox 3 or higher. I had his IT department upgrade him > to 8.0.1. He is still getting the warning "The browser you are using > is too old. > OTRS runs with a huge lists of browsers, please upgrade to one of these." > > I saw errors like this in my httpd error log: > > [Tue Dec 13 03:23:03 2011] [error] [client xx.xxx.xx.xx] client denied > by server configuration: > /opt/otrs/var/httpd/htdocs/js/js-cache/ModuleJS_3b253ae4c7bbd26c6becec7a92049ab3.js, > referer: https://myhostname/otrs/index.pl > > [Tue Dec 13 03:28:57 2011] [error] [client x.x.x.x] client denied by > server configuration: > /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css, > referer: https://myhostname/otrs/index.pl > > [Tue Dec 13 03:28:58 2011] [error] [client x.x.x.x] client denied by > server configuration: > /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/logo_bg.png, > referer: https://myhostname/otrs/index.pl > > I realized the client IP address was in a new range due a network > architecture change, so I added him to the httpd ACL and asked him to > retest. I'll have the results tomorrow. > > Aleksey > > > On Mon, Dec 12, 2011 at 1:32 PM, Michiel Beijen > <[email protected]> wrote: >> Hi Aleksey, >> >> Basically, OTRS supports all modern browsers. We have a blacklist of >> browsers we *don't* support: we don't support Internet Explorer prior >> to version 7 for the Agent interface, and Internet Explorer lower than >> 6 for the Customer interface. For Firefox, we don't support older >> versions than 3 (but these are also no longer supported by Mozilla). >> >> For upcoming OTRS 3.1, it will be a little different, because there >> we'll also no longer support Internet Explorer 7 for the Agent >> interface. For the Customer interface IE6 and IE7 will be still >> supported. >> >> The blacklist of unsupported browsers is in the release announcements; >> see http://otrs.org/releases/3.1.0.beta1 >> >> Starting upcoming version 3.1, we also have a section of the Admin >> manual which states which web browsers are supported: >> http://doc.otrs.org/3.1/en/html/software-requirements.html#webbrowser-support >> >> -- >> Mike >> >> >> On Mon, Dec 12, 2011 at 18:05, Aleksey Tsalolikhin >> <[email protected]> wrote: >>> Hi. What a beautiful ticketing system OTRS is. >>> >>> Small issue: I can't find a list of supported Web browsers. I've got >>> a user on Firefox and they are getting the warning "The browser you >>> are using is too old." >>> >>> 1. What versions of Firefox do you support, please? (I need to notify >>> my user's IT department, as they are the ones who provide the Web >>> browser.) >>> >>> 2. Could you please add to your documentation a list of supported Web >>> browsers? >>> >>> Thanks again for a gorgeous product! >>> >>> Yours, >>> Aleksey >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
