Lock, add a note or reply to the ticket and it will change to open.
On 28 February 2012 17:23, DM_Julio Angulo <[email protected]>wrote: > Hello everybody, > > I have a question: > > I´m agent, how to change ticket state new to open. > > thanks > > Julio Angulo > Telf.: +51 1 4150300 anexo: 1468 > Movil: +51 997066155 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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