hello again, I commented that I follow the procedure but the state does not change, you know where I can review that rule or event?
Thanks Julio. De: [email protected] [mailto:[email protected]] En nombre de Steven Carr Enviado el: Martes, 28 de Febrero de 2012 12:29 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] change Lock, add a note or reply to the ticket and it will change to open. On 28 February 2012 17:23, DM_Julio Angulo <[email protected]> wrote: Hello everybody, I have a question: I´m agent, how to change ticket state new to open. thanks Julio Angulo Telf.: +51 1 4150300 anexo: 1468 <tel:%2B51%201%204150300%20anexo%3A%201468> Movil: +51 997066155 <tel:%2B51%20997066155> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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