yes, the docs say that the timezones are attached to calendars and they are attached to queues, so use a different queue for each timezone. mike
On Fri, Mar 9, 2012 at 5:21 AM, ravi shanker <[email protected]> wrote: > Hi Mike, > > Thank u for quick reply. > > i wanted to check if multiple timezones can be set in otrs i.e. an agent in > US in EST timezone creates a ticket it should be in EST,if agent is in PST > then time created to be in PST and similarily if in india in IST. > > > Ravi Shankar > > > From: James Michael DuPont <[email protected]> > To: ravi shanker <[email protected]>; User questions and discussions > about OTRS. <[email protected]> > Sent: Thursday, 8 March 2012 8:15 PM > Subject: Re: [otrs] Multiple timezones in otrs > > Hello Ravi, > please see the calendar options in the docs, > http://doc.otrs.org/3.1/en/html/time.html#time-settings > thanks, > mike > > On Thu, Mar 8, 2012 at 3:26 PM, ravi shanker <[email protected]> wrote: >> Hi, >> >> Need info regarding setting up of multiple timezones in otrs,as my >> users-agent interface are 3 different timezones i.e. IST,EST,PST. >> Please let know if this configurable >> >> Ravi Shankar >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > James Michael DuPont > Custom Engineering/Research & Development > > OTRS AG > Norsk-Data-Straße 1 > D-61352 Bad Homburg > > T: +49 (0) 9421 56818 0 > F: +49 (0) 9421 56818 18 > I: http://www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, > USt-Nr.: DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André > Mindermann (Vorsitzender), Christopher Kuhn > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research & Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
