Change Ticket -> Core::Ticket -> Ticket::SubjectRe to whatever you want OTRS to prefix the subject reply with.
Not sure why it is opening a new ticket though, if you have the Ticket ID in the subject line then it should append to that ticket regardless of the prefix. You might want to enable Ticket -> Core::PostMaster -> PostmasterFollowUpSearchInReferences which tells OTRS to look through the references in the email headers which will give OTRS more accurate detection for follow ups - this really should be enabled by default. Steve On 15 March 2012 20:26, Wagner <[email protected]> wrote: > Hello, > > When otrs replies a ticket, it adds to the subject of the e-mail the > prefix "RE:" can I change it to"RES:"? > > cause my mail client uses the prefix RES so it thinks it´s a different > email, and when I reply it, it puts this prefix and opens a new ticket, > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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