Thanks for the help will try it
2012/3/15 Steven Carr <[email protected]> > Change Ticket -> Core::Ticket -> Ticket::SubjectRe to whatever you want > OTRS to prefix the subject reply with. > > Not sure why it is opening a new ticket though, if you have the Ticket ID > in the subject line then it should append to that ticket regardless of the > prefix. You might want to enable Ticket -> Core::PostMaster -> > PostmasterFollowUpSearchInReferences which tells OTRS to look through the > references in the email headers which will give OTRS more accurate > detection for follow ups - this really should be enabled by default. > > Steve > > > > On 15 March 2012 20:26, Wagner <[email protected]> wrote: > >> Hello, >> >> When otrs replies a ticket, it adds to the subject of the e-mail the >> prefix "RE:" can I change it to"RES:"? >> >> cause my mail client uses the prefix RES so it thinks it´s a different >> email, and when I reply it, it puts this prefix and opens a new ticket, >> >> Thanks >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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