Dear users, I am using 3.1.4 version of OTRS in windows server 2003I want to root emails/tickets coming from with a specific
'To Address' to corresponding queue and whenever an email answer need to be send to customer then it need to use configured sender address. I followed below steps : 0.From Core::sendMail i configured [email protected] as mail account using smtp. 1.Created two Post Master Mail Accounts (like [email protected] and [email protected]) 2.Created two Queues (like abc, pqr) 3.Created two Email Addresses (like [email protected] and [email protected]) 4.Selected 'system address' for abc queue as [email protected] and for pqr queue as [email protected] > when i send a mail to [email protected] then it is stored in 'abc' queue and > when a reply send by agent then it is delivered to specific customer with from as [email protected]. > when i send a mail to [email protected] it is stored in 'pqr' queue but unable > to send reply to customer with from as [email protected] (when 'pqr' queue's system address is [email protected]) i am getting below exception:Can't use from '[email protected]': 553From address not verified >but when i changed 'pqr' queue's system address as [email protected] then i am >able to send reply. Please help me to resolve this issue.Thank you
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