That's simple. You do not have permission to spoof/send as pqr when logged in as abc. That's not an OTRS thing, that's a standard issue with your mail provider. You'll need to authorize pqr as an additional email address in abc's email account.
On Thu, Jun 28, 2012 at 5:37 AM, Naresh Reddy c <[email protected]> wrote: > Dear users, > > I am using 3.1.4 version of OTRS in windows server 2003I want to root > emails/tickets coming from with a specific > 'To Address' to corresponding queue and whenever an email answer need to > be send to customer then it need to use > configured sender address. > > I followed below steps : > 0.From Core::sendMail i configured [email protected] as mail account using > smtp. > 1.Created two Post Master Mail Accounts (like [email protected] and > [email protected]) > 2.Created two Queues (like abc, pqr) > 3.Created two Email Addresses (like [email protected] and [email protected]) > 4.Selected 'system address' for abc queue as [email protected] and for pqr > queue as [email protected] > > > when i send a mail to [email protected] then it is stored in 'abc' queue > and when a reply send by agent then it is delivered to > specific customer with from as [email protected]. > > > when i send a mail to [email protected] it is stored in 'pqr' queue but > unable to send reply to customer with from as [email protected] > (when 'pqr' queue's system address is [email protected]) > > i am getting below exception: Can't use from '[email protected]': 553From > address not verified > > >but when i changed 'pqr' queue's system address as [email protected] then i > am able to send reply. > > Please help me to resolve this issue.Thank you > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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