Yes. disable (make invalid) the customer. On Tue, Jul 24, 2012 at 5:55 AM, ml ml <[email protected]> wrote:
> Hello! > > when a E-Mail arrives and the sender is in the customer database, the > ticket automatically gets assigned to the customer. > Can i disable the auto assignment? > > Thanks, > Mario > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
