Thanks for your answer Gerald, your comment are correct, we want to send a survey on both states. but its not working. any Idea?
2012/8/15 Gerald Young <[email protected]> > Briefly, the code you presented says: > return 1 if A OR B, which is likely to be the case all the time, because > CERRADO is a ticket state not equal to CERRADO ADMINISTRATIVO, and vice > versa. (Matches first "TRUE") > > What to do? > > I believe you want to say > return 1 if A AND(&&) B, which says, "State isn't CERRADO AND State isn't > CERRADO ADMINISTRATIVO" (All must be TRUE) > > On Wed, Aug 15, 2012 at 8:28 AM, Carlos Andrés Gallego Arboleda < > [email protected]> wrote: > >> Hi Everyone, >> >> >> before we have configurate the survey to send only on one specific state, >> update this file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm >> >> return 1 if $Ticket{State} ne 'CERRADO'; >> >> >> And workś good, but, now we need to use 2 states to send the survey. like >> this. >> >> return 1 if ($Ticket{State} ne 'CERRADO ADMINISTRATIVO' || >> $Ticket{State} ne 'CERRADO'); >> >> But now, the survey are not send to anyone, do you know how to configure >> this? >> >> Thanks for your help. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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