besides change || to && ? On Wed, Aug 15, 2012 at 11:07 AM, Carlos Andrés Gallego Arboleda < [email protected]> wrote:
> Thanks for your answer Gerald, > > your comment are correct, we want to send a survey on both states. but its > not working. any Idea? > > > 2012/8/15 Gerald Young <[email protected]> > >> Briefly, the code you presented says: >> return 1 if A OR B, which is likely to be the case all the time, because >> CERRADO is a ticket state not equal to CERRADO ADMINISTRATIVO, and vice >> versa. (Matches first "TRUE") >> >> What to do? >> >> I believe you want to say >> return 1 if A AND(&&) B, which says, "State isn't CERRADO AND State isn't >> CERRADO ADMINISTRATIVO" (All must be TRUE) >> >> On Wed, Aug 15, 2012 at 8:28 AM, Carlos Andrés Gallego Arboleda < >> [email protected]> wrote: >> >>> Hi Everyone, >>> >>> >>> before we have configurate the survey to send only on one specific >>> state, update this >>> file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm >>> >>> return 1 if $Ticket{State} ne 'CERRADO'; >>> >>> >>> And workś good, but, now we need to use 2 states to send the survey. >>> like this. >>> >>> return 1 if ($Ticket{State} ne 'CERRADO ADMINISTRATIVO' || >>> $Ticket{State} ne 'CERRADO'); >>> >>> But now, the survey are not send to anyone, do you know how to configure >>> this? >>> >>> Thanks for your help. >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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