Start here: http://forums.otterhub.org/viewtopic.php?f=60&t=7531 (explains groups, supervisors, etc) Enable CustomerCompanySupport in CustomerUser section.
*I* am not a fan of Customer Based Queues, because services are (IMO) a better way to handle that. http://forums.otterhub.org/viewtopic.php?f=53&t=16064 (My explanation on this issue) http://forums.otterhub.org/viewtopic.php?f=53&t=16398 (How to assign segregated services to an entire company) http://forums.otterhub.org/viewtopic.php?f=60&t=7138 (How to force the queues shown in the Customer Portal) On Thu, Aug 30, 2012 at 6:52 AM, Parag Bhalerao < [email protected]> wrote: > Team,**** > > ** ** > > Sorry if I am repeating this question, but I didn’t find good document on > how to setup customer companies, how to assign customer users to specific > company, how to create queues specific to a company and how to create power > users (???) per company who can see all tickets for that company. Can > someone point me in right direction please?**** > > ** ** > > Thanks in advance…**** > > ** ** > > GoodWills**** > > **** > > *Parag Bhalerao* **** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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