Mark Are all users using the same Theme?
-- Kind Regards, Robert On 5 Sep 2012, at 12:58, "Mark Dissington" <[email protected]> wrote: > Something very strange going on here with otrs 3.1.7 (now upgraded to 3.1.10) > to try to resolve the issue. > > For both New Phone Tickets and New Email Tickets the customer field won't > populate with the data from the Javascript customer search for SOME users. > For example my accoutn works fine - create a new phone ticket, start typing > in the "from customer" field click on the correct customer, field populates > with the data and is greyed out, another "from customer" field appears for > adding the next one if required. > > For our agents with the problem - they start typing in the "from customer" > field and the customer data is displayed as normal, but clicking on the > customer or tabing to the next field then empties the field rather than > displaying the selected customer. > > This only affects, _some_ agents, it isn't PC specific as logging in with a > working account on that PC then works, and using one of the faulty accounts > on a working PC fails. > Have checked all Roles/Groups and everything seems the same between working > and non-working agents. No changes are made to ACLs anywhere, any config > changes only made through the Sysconfig GUI. > > These accounts _were definitely_ working. Has been an issue for ~2 months > (since upgrade to 3.1.x from 3.0.x probably) > > TIA, > Mark. > > Netmania IT Limited > Registered in England No: 4039293 > Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, > Staffordshire, UK, WS13 8EX > VAT Reg No: 765 6677 74 > > This electronic message contains information from Netmania IT Ltd which may > be privileged and confidential. The information is intended to be for the use > of the individual(s) or entity named above. If you are not the intended > recipient, be aware that any disclosure, copying, distribution or use of the > contents of this information is prohibited. If you have received this > electronic message in error, please notify us by telephone or email (to the > number or address above) immediately. > > Activity and use of the Netmania IT Ltd's email system is monitored to secure > its effective operation and for other lawful business purposes. > Communications using this system will also be monitored and may be recorded > to secure effective operation and for other lawful business purposes. > > -- > Scanned by iCritical. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
