They won't populate if the customer is invalid. On Thu, Sep 6, 2012 at 3:50 AM, Mark Dissington < [email protected]> wrote:
> Hi Robert, > > Yes, I thought that was a possibility as well, but all the users are using > the Standard theme. > > Mark. > > >>> On 05/09/2012 at 18:23, Robert Poreba <[email protected]> > wrote: > > Mark > > > > Are all users using the same Theme? > > > On 5 Sep 2012, at 12:58, "Mark Dissington" < > [email protected]> wrote: > > > Something very strange going on here with otrs 3.1.7 (now upgraded to > 3.1.10) to try to resolve the issue. > > > > For both New Phone Tickets and New Email Tickets the customer field > won't populate with the data from the Javascript customer search for SOME > users. For example my accoutn works fine - create a new phone ticket, start > typing in the "from customer" field click on the correct customer, field > populates with the data and is greyed out, another "from customer" field > appears for adding the next one if required. > > > > For our agents with the problem - they start typing in the "from > customer" field and the customer data is displayed as normal, but clicking > on the customer or tabing to the next field then empties the field rather > than displaying the selected customer. > > > > This only affects, _some_ agents, it isn't PC specific as logging in > with a working account on that PC then works, and using one of the faulty > accounts on a working PC fails. > > Have checked all Roles/Groups and everything seems the same between > working and non-working agents. No changes are made to ACLs anywhere, any > config changes only made through the Sysconfig GUI. > > > > These accounts _were definitely_ working. Has been an issue for ~2 > months (since upgrade to 3.1.x from 3.0.x probably) > > > > TIA, > > Mark. > > > > Netmania IT Limited > Registered in England No: 4039293 > Registered Office: The Stables, Elmhurst Business Park, Elmhurst, > Lichfield, Staffordshire, UK, WS13 8EX > VAT Reg No: 765 6677 74 > > This electronic message contains information from Netmania IT Ltd which > may be privileged and confidential. The information is intended to be for > the use of the individual(s) or entity named above. If you are not the > intended recipient, be aware that any disclosure, copying, distribution or > use of the contents of this information is prohibited. If you have received > this electronic message in error, please notify us by telephone or email > (to the number or address above) immediately. > > Activity and use of the Netmania IT Ltd's email system is monitored to > secure its effective operation and for other lawful business purposes. > Communications using this system will also be monitored and may be recorded > to secure effective operation and for other lawful business purposes. > > -- > Scanned by iCritical. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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