http://doc.otrs.org/3.1/en/html/adminarea-salutations-signatures-attachments -and-answers.html
From: [email protected] [mailto:[email protected]] On Behalf Of Gerald Young Sent: Tuesday, September 11, 2012 11:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Responses when creating new e-mails copy paste? On Tue, Sep 11, 2012 at 10:57 AM, Jean BROW <[email protected]> wrote: Hi, When the agent would like to create a new e-mail (he dosen't replay to an incoming email). How can I make it possible so agent can choose one of the "Response template" in system (same template we can choose from when we replay to incoming emails). Thanks and Regards. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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