Hello, Please check this: https://www.youtube.com/watch?v=1B8mZ9Ku_bA
It's for Telephone tickets but could be manipulated for Email tickets as well. In our company, we've done it for Email tickets, and allowed a drop down list of different templates - let me know if you would find that useful and I'll send over a quick How To. Thanks //M On Tue, Sep 11, 2012 at 5:50 PM, Alvaro Cordero <[email protected]>wrote: > I believe what you are looking for is more like the Text Modules as > mentioned in the link below. > > > http://www.cape-it.de/news-en/items/kix4otrs-feature-of-the-month-text-modules-and-ticket-templates.html > > This is a great Addon developed by Cape-it. > > Regards > > On Tue, Sep 11, 2012 at 8:57 AM, Jean BROW <[email protected]> wrote: > >> Hi, >> >> When the agent would like to create a new e-mail (he dosen't replay to >> an incoming email). How can I make it possible so agent can choose one of >> the "Response template" in system (same template we can choose from when we >> replay to incoming emails). >> >> Thanks and Regards. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > [email protected] > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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