I can understand how CustomerID is empty on a phone call, if you don't have a customer added for the email entry. As procedure, though, you can click the Customer button and assign a "real" customer, then close the ticket. (also, ditto what Steven says).
On Thu, Sep 13, 2012 at 10:17 AM, ml ml <[email protected]> wrote: > Yes i can. > > I just created a Phone Call Ticket and left the CustomerID Field empty. > > Then i closed that ticket. AgentTicketClose does NOT have the > CustomerID field here... > > Thanks, > Mario > > On Thu, Sep 13, 2012 at 4:12 PM, Gerald Young <[email protected]> wrote: >> The CustomerID is already a part of the ticket, in the ticket table. >> You can't close a ticket that doesn't have that information... You >> can't close a ticket without being in the ticket. >> >> >> >> On Thu, Sep 13, 2012 at 9:59 AM, ml ml <[email protected]> wrote: >>> Hello List, >>> >>> i have OTRS 3.1 and i want the CustomerID field to be required >>> AgentTicketClose. >>> >>> How do i do that? >>> >>> Thanks, >>> Mario >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
