You should use the Generic Interface, the OTRS web service interface with a built-in generic ticket connector supporting SOAP connections.
http://doc.otrs.org/3.1/en/html/webservice_gui.html On 07.10.2012, at 01:28, Muhammad El-Sergani wrote: > Not an expert on OTRS here, but sure yes! :) > I believe it's well documented in the Admin Guide(?). > > Thanks > //M > > On Sat, Oct 6, 2012 at 6:48 PM, Jean BROW <[email protected]> wrote: > Hi, > > Our agents have an problem that they need to have a browser window with OTRS > open in additional to existing CRM plattform. > Is it an possibility to connect to OTRS from our existing CRM plattform? Any > API? > > Thanks in advance. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Cheers, Nils http://webint.cryptonode.de / a Fractal project
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