Any queues that you have read permissions to will be visible under "My Queues" but the last time I used that view I think it will only actually show the queue names once there are tickets in the queue. FWIW I only every use the status view.
Steve On 10 October 2012 09:33, Adi Ariyanto <[email protected]> wrote: > "My Queue" is intended for queues you control/can write to.” à is there any > way my queue is visible without RW permission ? > > > > Best Regards > > Adi Ariyanto > > Computer Support & Maintenance > > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Gerald Young > Sent: Tuesday, October 09, 2012 8:51 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Status view & My Queue > > > > Group membership will prevent engineer from seeing queues to which engineer > does not belong. > > In addition, you can assign group(s) to modules in > Sysconfig/Ticket/AgentModuleRegistration to prevent/assign access to that > entry (Status View) by group membership. > > > > > > "My Queue" is intended for queues you control/can write to. > > > > On Tue, Oct 9, 2012 at 5:39 AM, Adi Ariyanto <[email protected]> wrote: > > Dear All > > > > Is it possible to be setup that status view only can be seen by certain > user(ex:IT Manager,Section Head) but engineer only can see they queue > > > > And how to make my queue is visble with out rw permission ? my account which > is rw permission able to see my queue but one of my team is unable to see > myqueue > > > > Thank You > > > > > > Best Regards > > Adi Ariyanto > > Computer Support & Maintenance > > ________________________________ > > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of Bina Nusantara. > If you are not the intended recipient of this email and its attachments, you > must take no action based upon them, nor must you copy or show them to > anyone. > Please contact the sender if you believe you have received this email in > error. > > > > ________________________________ > > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of Bina Nusantara. > If you are not the intended recipient of this email and its attachments, you > must take no action based upon them, nor must you copy or show them to > anyone. > Please contact the sender if you believe you have received this email in > error. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > ________________________________ > > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of Bina Nusantara. > If you are not the intended recipient of this email and its attachments, you > must take no action based upon them, nor must you copy or show them to > anyone. > Please contact the sender if you believe you have received this email in > error. > > > ________________________________ > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of Bina Nusantara. > If you are not the intended recipient of this email and its attachments, you > must take no action based upon them, nor must you copy or show them to > anyone. > Please contact the sender if you believe you have received this email in > error. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
