How to force the queues in the customer portal: http://forums.otterhub.org/viewtopic.php?f=60&t=7138
On Fri, Oct 12, 2012 at 4:37 AM, Bogdan Iosif <[email protected]>wrote: > Hi, > > In my case, when a customer posts a new ticket it goes to queue Q1. If > agents assigned to Q1 can't solve it, the ticket is moved to Q2, handled by > more advanced agents. > > I would like to allow customers to reply on tickets while they are in Q2 > but NOT allow them to post new tickets directly to Q2. Problem is, if I > give them RO rights on the group assigned to Q2 they can't reply to a > ticket while it's in Q2. Otherwise, if I give them RW rights they can reply > but they can also post new tickets directly to Q2, which I do not want. > > I'm thinking ACLs should be able to do it but maybe there's a simpler way. > > /bogdan > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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