Thanks. Your link led me to http://wiki.otterhub.org/index.php?title=Queues_in_Customer_Front_End where blacklisting queues is explained (via ACLs :)). That's what I'm after.
On Fri, Oct 12, 2012 at 2:18 PM, Gerald Young <[email protected]> wrote: > How to force the queues in the customer portal: > http://forums.otterhub.org/viewtopic.php?f=60&t=7138 > > On Fri, Oct 12, 2012 at 4:37 AM, Bogdan Iosif <[email protected]>wrote: > >> Hi, >> >> In my case, when a customer posts a new ticket it goes to queue Q1. If >> agents assigned to Q1 can't solve it, the ticket is moved to Q2, handled by >> more advanced agents. >> >> I would like to allow customers to reply on tickets while they are in Q2 >> but NOT allow them to post new tickets directly to Q2. Problem is, if I >> give them RO rights on the group assigned to Q2 they can't reply to a >> ticket while it's in Q2. Otherwise, if I give them RW rights they can reply >> but they can also post new tickets directly to Q2, which I do not want. >> >> I'm thinking ACLs should be able to do it but maybe there's a simpler way. >> >> /bogdan >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
