Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)"
. On Tue, Nov 27, 2012 at 9:54 AM, Neil Simpson <[email protected]> wrote: > Hi, > > We use otrs 3.1.6. if i have a ticket with subject "john & mark" and > search for it using "subject" or "text" or "full text" search fields i do > not find it using it's full subject line. > > if i only search on "john" i find it. I assume therefore it's the "&" > symbol and likely other special characters that the search doesn't like. i > tried to escape the character with \ but that did not work. > > is this a known issue, i dont find a bug report for it. > > thanks > > Neil > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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