That's not what Neil is looking/asking for, what Neil is wanting to know is how to get the search field to interpret & literally.
I'm not sure if this is possible. Steve On 27 November 2012 15:57, Gerald Young <[email protected]> wrote: > Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition > > Allows extended search conditions in ticket search of the agent interface. > With this feature you can search w. g. with this kind of conditions like > "(key1&&key2)" or "(key1||key2)" > > . > > > > On Tue, Nov 27, 2012 at 9:54 AM, Neil Simpson <[email protected]> wrote: >> >> Hi, >> >> We use otrs 3.1.6. if i have a ticket with subject "john & mark" and >> search for it using "subject" or "text" or "full text" search fields i do >> not find it using it's full subject line. >> >> if i only search on "john" i find it. I assume therefore it's the "&" >> symbol and likely other special characters that the search doesn't like. i >> tried to escape the character with \ but that did not work. >> >> is this a known issue, i dont find a bug report for it. >> >> thanks >> >> Neil >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
