You may add the dynamic field to the "Note" form and modify it that way. Plus, it enables you to indicate why you changed it.
On Thu, Dec 13, 2012 at 11:53 AM, Luchtman, Kurt <[email protected]>wrote: > Hi, > > > > I am currently using 3.1.11 on Cent OS system. We have created a Dynamic > field for the end users to select a required location that they are in (as > they move each week). Sometimes an agent will create a ticket for the user > and sometimes that field is wrong. How can I make a Dynamic Field in ticket > view to be editable? > > > > Kurt > > > > -------------------------------------------- > > Kurt Luchtman > > NC FAST Desktop Support Lead > > 3724 National Drive #200 > > Raleigh NC 27612 > > 919-707-4198 > > > > ------------------------------ > > Email correspondence to and from this address is subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized State official. Unauthorized disclosure of juvenile, health, > legally privileged, or otherwise confidential information, including > confidential information relating to an ongoing State procurement effort, > is prohibited by law. If you have received this e-mail in error, please > notify the sender immediately and delete all records of this e-mail. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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