Hi kurt dynamic field are editable inside the ITSM field menu, but only if you enebled it (all or part of) into the Ticket -> Frontend::Agent::Ticket::ViewAddtlITSMField configuration menu under SysConfig.
best regards stefano 2012/12/13 Luchtman, Kurt <[email protected]> > Hi, > > > > I am currently using 3.1.11 on Cent OS system. We have created a Dynamic > field for the end users to select a required location that they are in (as > they move each week). Sometimes an agent will create a ticket for the user > and sometimes that field is wrong. How can I make a Dynamic Field in ticket > view to be editable? > > > > Kurt > > > > -------------------------------------------- > > Kurt Luchtman > > NC FAST Desktop Support Lead > > 3724 National Drive #200 > > Raleigh NC 27612 > > 919-707-4198 > > > > ------------------------------ > > Email correspondence to and from this address is subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized State official. Unauthorized disclosure of juvenile, health, > legally privileged, or otherwise confidential information, including > confidential information relating to an ongoing State procurement effort, > is prohibited by law. If you have received this e-mail in error, please > notify the sender immediately and delete all records of this e-mail. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- * Stefano Boccanera *** La fattura allegata è da considerarsi come documento ai fini contabili, Le ricordiamo infatti che la fattura non sarà inviata per posta ordinaria in formato cartaceo. La Risoluzione n.132/E del 28 maggio 1997 del Ministero delle Finanze precisa infatti che le informazioni attualmente stampate su fatture e note di debito possono essere trasmesse elettronicamente al cliente senza provvedere all'invio in forma cartacea del documento, l'ammissibilità di tale pratica è stata confermata dall'Agenzia delle Entrate con Risoluzione del 4 luglio 2001, n.107. * *
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