Don't know on the first one as I don't use ticket types, I only have the one "default" type.
For the second: to change the "To:" text to completely custom values you will need to uncheck the "CustomerPanelSelectionString" option and check the "CustomerPanelOwnSelection" option under Ticket -> Frontend::Customer::Ticket::ViewNew. Then you can define the keys/content under "CustomerPanelOwnSelection" for user selection, "key" being the queue name, "content" being the text presented to the user. Please also remember this is a mailing list, not official OTRS support, assistance will be given where possible but we certainly don't have all the answers. If you want support head on over to OTRS.com and handover your £$€. Steve
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